Website Privacy Policy

Sycamore Mental Health & Wellness, PLLC (“Sycamore,” “we,” “our,” or “the Practice”) respects your privacy. This Website Privacy Policy explains how information may be collected, used, and protected when you visit www.sycamoremh.com or submit information through the website.

This policy applies to information collected through the public Sycamore website. It does not replace our Notice of Privacy Practices, which explains how we use and disclose protected health information (“PHI”) in connection with healthcare services.

Information We Collect

Information You Provide

When you submit the website contact form, we may collect:

• Your first and last name

• Your telephone number

• Your email address

• The general reason for your inquiry, such as a new-patient inquiry, scheduling question, or general question

• Other information you voluntarily provide when communicating with us

Please do not submit detailed medical information, diagnoses, medication information, Social Security numbers, insurance identification numbers, or other sensitive health or financial information through the general website contact form.

Information Collected Automatically

When you visit this website, certain technical information may be collected automatically through Squarespace, our website-hosting and analytics provider. This may include:

• Your internet protocol (“IP”) address

• Browser, network, and device information

• General geographic location

• The website or search engine that referred you to our site

• Pages visited and links selected

• Dates, times, and duration of website visits

• Information about how visitors navigate and interact with the website

We use this information to operate the website, understand general site activity, improve accessibility and performance, and protect the website from misuse.

Cookies and Similar Technologies

This website uses cookies and similar technologies. Cookies are small data files placed on your device when you visit a website.

Squarespace may use necessary cookies to operate and securely deliver the website. Squarespace may also use analytics or performance cookies to help us understand website traffic and activity.

The website also uses Google reCAPTCHA to help protect forms from spam, fraud, and automated submissions. reCAPTCHA may collect technical information and place a necessary cookie for security and risk analysis.

You may adjust your browser settings to block or delete cookies. Blocking certain cookies may affect how some website features function. When a cookie-consent banner is available, you may also use it to manage your cookie preferences.

How We Use Website Information

We may use information collected through the website to:

• Respond to questions and new-patient inquiries

• Provide general information about Sycamore’s services

• Assist with scheduling questions

• Direct visitors to the appropriate secure platform or resource

• Maintain, protect, and improve the website

• Monitor website traffic and performance

• Prevent spam, fraud, misuse, or security incidents

• Comply with applicable legal and regulatory obligations

Submitting an inquiry does not establish a provider-patient relationship. A provider-patient relationship is established only after Sycamore has accepted you as a patient and the appropriate registration, consent, and clinical processes have been completed.

Contact Forms and Electronic Communications

The website contact form is intended for general inquiries and basic scheduling or service questions. It is not intended for detailed clinical communication.

Email, standard text messaging, and general website forms may not provide the same level of privacy as Sycamore’s secure patient portal. If your inquiry requires discussion of sensitive medical information, we may direct you to communicate through the secure patient portal or another appropriate method.

SMS consent and mobile telephone numbers collected for SMS communication are not shared with third parties or affiliates for marketing or promotional purposes.

The website contact form is not monitored continuously and should not be used for emergencies, urgent medical needs, medication emergencies, or crisis situations.

If you are experiencing a medical or psychiatric emergency, call 911, call or text the 988 Suicide & Crisis Lifeline, or go to the nearest emergency department.